This Cancellation & Refund Policy applies to all bookings made through SideDish Social.
1. General
By making a booking, you acknowledge and agree that SideDish Social makes advance arrangements with Venue Partners, allocates capacity, and incurs administrative, coordination, and payment-processing costs. Accordingly, refunds are subject to the timelines and deductions set out below.
2. Customer Cancellations
A. Cancellation more than 24 hours before the scheduled event start time
If you cancel your booking more than 24 hours before the scheduled event start time, you will be eligible for a refund of the booking amount less the applicable convenience fee:
- Dinner Experience: convenience fee deduction of INR 300 per booking
- Cafe Experience: convenience fee deduction of INR 100 per booking
B. Cancellation within 24 hours of the scheduled event start time
If you cancel your booking within 24 hours of the scheduled event start time, the booking amount will be non-refundable.
C. No-show
If you fail to attend the event at the scheduled time and location, or are denied participation due to late arrival or non-compliance with event or venue rules, the booking shall be treated as a no-show and no refund shall be payable.
3. Rescheduling
Rescheduling is not guaranteed and is subject to availability, operational feasibility, and discretion of SideDish Social and/or the Venue Partner. Where rescheduling is permitted, it may be subject to administrative charges or fare/price differences.
4. Cancellation by SideDish Social
If SideDish Social cancels an event due to operational reasons, partner venue unavailability, safety concerns, insufficient participation, legal restrictions, or other causes, SideDish Social may, at its discretion:
- offer a comparable alternate experience,
- allow rebooking/rescheduling, or
- provide a refund.
Where SideDish Social cancels and no alternate arrangement is accepted, the refund amount, if any, will be determined based on the nature of the cancellation and whether the event was substantially impacted by third-party or force majeure circumstances.
5. Venue Changes, Experience Changes, and Partial Changes
Changes in venue, restaurant, café, timing, menu, host, format, or attendee composition do not automatically entitle a customer to a refund, provided that a reasonably comparable experience is offered.
6. Non-Refundable Charges
The following may be non-refundable to the extent disclosed at booking or incurred in connection with the booking:
- convenience fees,
- payment gateway fees,
- taxes already remitted where reversal is not permissible,
- third-party charges,
- admin/processing charges, where applicable.
For clarity, under the standard customer-cancellation rule above, the convenience fee deduction is:
- INR 300 per booking for Dinner Experience bookings
- INR 100 per booking for Cafe Experience bookings
7. Refund Processing
Where a refund is approved, it will ordinarily be processed to the original mode of payment used at the time of booking, unless otherwise required by law or payment system constraints.
8. Fraud, Abuse, or Policy Misuse
SideDish Social reserves the right to refuse refunds where there is evidence of fraud, abuse of the refund process, duplicate claims, chargeback abuse, or breach of platform terms.
9. Contact for Cancellation Requests
Cancellation requests should be submitted through the platform or through the official support channel:
Email: hello@sidedish-social.com
Phone/WhatsApp: 9000229924
10. Final Interpretation
In the event of any ambiguity, SideDish Social’s interpretation of this policy shall apply, subject always to applicable law and non-excludable consumer rights.